Moderation & appeals

1. Report categories

• Looks fake — the proof appears doctored or fabricated.
• Sold elsewhere — the same ticket or item appears to be listed elsewhere.
• Unredacted private info — barcodes, names, or other personal details are visible on the public card.
• Wrong event or item — the proof does not match what is being sold.
• Unsafe payment method — seller is steering buyers towards bank transfer or other unprotected payment.
• Other — anything else; please include details.

2. What happens after a report

1. Triage — typically within [SOLICITOR: e.g. 24 hours].
2. Review by a human moderator. We may temporarily hide the card while we look.
3. Decision — possible outcomes: no action, warning to the seller, takedown, or account suspension for repeat or severe breaches.
4. Notification — the seller is informed of the outcome. The reporter is informed if they provided an email.

3. How to appeal

If your card is taken down or your account is suspended, email appeals@stanproof.com [SOLICITOR: confirm address] with the card link, your account email, and a short explanation. The appeal is reviewed by a moderator different from the one who made the original decision. We aim to respond within [SOLICITOR: timeline].

4. Transparency

We publish aggregate moderation statistics [SOLICITOR: cadence — quarterly?]. Individual reports and decisions are kept private.

5. Trust & safety contact

For safety concerns outside the report flow (e.g. a credible threat, a child-safety concern, or a request from law enforcement), email safety@stanproof.com [SOLICITOR: confirm address].